BECOMING A MORE EFFECTIVE NUETRAL: A Dispute Resolution, Mediation, and Skills Building Manual by Prudence B. Kestner and Larry Ray

	This book is an excellent reader to offer students as a complement to our other book, THE CONFLICT RESOLUTION TRAINING GUIDE or simply good reading to understand the flexibility and creativity of the various conflict resolution processes: negotiation, arbitration, and mediation (often described as "assisted negotiation").
This book has a flexible binding, making the book easier to keep open at a paricular page. The cost is $40, including shipping and handling. Order by calling 800-834-5340 or 202-483-0241. We accept checks, money orders, VISA or Master Card.

The CONFLICT RESOLUTION TRAINING GUIDE Leader's Manual and Participant's Workbook by Prudence Bowman Kestner and Larry Ray

Available through most bookstores. To contact publisher Jossey-Bass directly, call (888)378-2537, Fax (800)605-2665, or visit www.JosseyBass.com

Substantial discounts on bulk quantities are available to corporations, professional associations, and other organizatons. For details and discount info, contact the special sales department at Jossey-Bass.

This book is being used by the following: Keller Graduate School, the George Washington School of Law and Graduate School, the Social Security Administration, the USDA, as well as I-OPT, Inc.

The International Guild of Professional Consultants (IGPC) has issued Report 120, Dispute Resolution. This report contains several articles written by Kestner and Ray:

• Mediation: An Untapped Tool for Consultants
• Watch Out for Target Words and Phrases
• Why So Much Resistance to Mediation?
• Mediation: A Valuable Tool for Consultants
• Six Steps of Mediation
• Communication Causes Conflict (sometimes)
• Consultants' Dispute Resolution Contractual Clauses

For further information:
Prudence Kestner (301)834-5340 Voice/Fax 1(866)834-5340 Toll Free	Larry Ray (202)483-0241
I-OPT, Inc. P.O. Box 385 Jefferson, MD 21755